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Head of Operations – WIP Brand

Location
Kuala Lumpur
Role
Head of Department
Skills
Business Development, Food Services, Strategic Planning, Restaurant Operation

About the role

We are looking for an all-rounded Head of Operations who’ll report to the Group Director of Operations/ Executive Chairman and this role is accountable for providing utmost support to the day to day restaurant operations in connection with manpower, customer service and product quality in ensuring a smooth operation & execution across all operations functions & initiatives with the group.

Jobs & Responsibilities

  • Driven to make sure that every customer feels valued.
  • Managing, controlling, disciplining, coordinating and motivating staff.
  • Demonstrated time management and organisational skills.
  • Proactive planning & sales management.
  • Respond to customer comments and criticism in a constructive and positive manner, looking at such as an opportunity to build customer relation. Educate and empower staff to act in a similar capacity.
  • Meeting and greeting customers and organising table reservations.
  • Advising customers on menu and wine choice.
  • Actively seeks and reviews customer feedback with regards to food quality, service and overall satisfaction and takes appropriate and timely action.
  • Coordinating the entire operation of the restaurant during scheduled shifts.
  • Training and motivating staff.
  • Ensuring that all employees adhere to the company's policy and standards.
  • Managing staff and providing them with feedback.
  • Preparing reports at the end of the shift/week, including staff control and sales.
  • Taking responsibility for the business performance of the restaurant.
  • Executing plans for department sales, profit and staff development.
  • Maintaining high standards of quality control, hygiene, and health and safety.
  • Monitor stock levels and ordering supplies.
  • Helping in any area of the restaurant when circumstances dictate.

Employee Benefits

  • Work with one of Malaysia's well-established Food & Beverage group
  • Opportunities for growth and personal development as we expand our business
  • Discounts on food & beverage
  • Medical Coverage/ Staff meal provided
  • Network with Well-known Brands
  • Employee Dividend Scheme
Location
Kuala Lumpur
Role
Head of Department
Skills
Business Development, Food Services, Strategic Planning, Restaurant Operation

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Head of Operations – WIP Brand

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